Lands at Capodichino airport in Naples but there is no trace of his wheelchair and instead of receiving a replacement wheelchair is left on a small armchair: this is what a 27-year-old man, who became paraplegic due to a severe accident, claims to have suffered.
Alfonso Catalano, this is the name of the 27-year-old, has decided to turn to lawyer Massimiliano Alosco, of the Torre Annunziata bar, to demand justice. The young man primarily points the finger at the airline used and, according to what is stated in a press release, the same inconvenience also occurred in Istanbul, an intermediate stop of the outbound flight that was taking him from Naples to Miami.
«My rights have been violated,» says Catalano, it is the «umpteenth misadventure for those wheels that allow me to walk, my rights as a disabled person and as a passenger, have once again been trampled on». Stuck on that armchair, the boy reports, he had to ask his relatives to come pick him up at the airport to take him home: his family members, moreover, he emphasizes, were forced to carry him to the car.
In a note, Gesac «regrets the negative perception related to the assistance received by Catalano» and explains: «The discomfort is derived from the circumstance that the personal wheelchair had not been boarded on the departing flight. Gesac is particularly attentive to the special assistance sector, entrusted to the company GH Napoli and supervised by the manager with continuous monitoring and control activities. In particular, at Capodichino, the regulation of the PRM (Passengers with Reduced Mobility) sector, occurs through the active involvement of Fish onlus - Italian Federation for Overcoming Disability - with which Gesac has been collaborating since 2006 to make the airport increasingly inclusive and accessible through the training of staff and the provision of mobility aids: from passenger lifters for disembarking to wheelchairs available for users.» Gesac - assures - «will already contact Catalano today to delve into the mode of assistance received and the discomfort suffered, in order to implement even more decisive actions to raise the quality of the service, including the possible internalization of the sector».